Front Office Overnight Supervisor

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape. Benefits offered to full-time associates: Paid Time Off -2.15 hours for every 40 hours worked~14 days -7 Paid Holidays, 2 Floating Holidays -Medical (through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date -Competitive Matching 401K -Health Savings Account -Healthcare Flexible Saving Account -Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity -Supplemental Short-Term Disability Insurance -Basic Life and Accidental Dismemberment Insurance -Basic Long-Term Disability Insurance -Life Insurance buy-ups -Employee Assistance Program -Pet Insurance Benefits offered to part-time associates: -Sick Time (accrue 1 hour for every 30 hours worked). Benefits offered to all associates: -Competitive Salary -Competitive Matching 401K -Cash incentives programs What you will have an opportunity to do: The InterContinental Seattle Bellevue is looking for a n Overnight Front Office Supervisor. As a key member of our team, the Overnight Front Office Supervisor will play a pivotal role in ensuring seamless guest experiences and upholding our reputation for e xcellence. We're looking for candidates who not only possess strong leadership skills but also have a keen eye for detail and a passion for delivering exceptional customer service. Every day is different, but you'll mostly be: Assist and oversee all front desk and audit functions during the overnight shift, serving as the manager on duty when required . Assist in all aspects of front desk and guest services operations during the assigned shift. Balance Food & Beverage outlets and post front office accounts. Handle guest check-ins, check-outs, and address any issues or concerns; collaborate with staff to resolve guest requests and inquiries. Provide guests with prompt and professional attention, ensuring they feel welcome upon arrival and throughout their stay. Address and log guest complaints appropriately, handle major guest complaints and disturbances, and escalate concerns when necessary. Foster daily communication and coordination with Accounting, Revenue Management, Sales & Marketing, Catering, Food & Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail vendors. Communicate VIP guests, special needs, or requests to staff and ensure execution. Obtain and verify essential guest information, ensuring ac