Experience with ticketing systems and documentation practices
Soft Skills
Strong customer service orientation with a focus on user experience
Clear and effective communication with both technical and non-technical stakeholders
Problem-solving mindset with the ability to perform root cause analysis
Ability to manage multiple priorities in a fast-paced environment
Adaptability and willingness to learn new tools and technologies
Strong teamwork and collaboration skills
Leadership & Ownership
Ability to take ownership of AV environments, room readiness, and service quality
Capability to lead AV support during critical events or complex situations
Mentor junior team members and contribute to team development
Drive continuous improvement in processes, standards, and service delivery
Physical Requirements
Ability to lift up to 50 lbs regularly
Frequent standing, walking, bending, crouching, and climbing ladders
Manual dexterity for handling tools and AV equipment
Ability to work at heights when required
Travel to client sites as needed
Valid driver's license (if applicable)
Salary Range
Astreya offers comprehensive b enefits to all Re
Benefits
Health insuranceRemote work optionsPerformance bonus
Additional Information
As an Audio Visual (AV) Technician, you will be responsible for delivering seamless audio-visual and video conferencing experiences across corporate environments. This role involves hands-on support of AV systems, live event operations, installations, troubleshooting, and ongoing maintenance.
You will work in a dynamic, client-facing environment, supporting both day-to-day operations and high-profile events. Depending on experience and expertise, you may take on responsibilities ranging from technical execution to leading AV initiatives, mentoring team members, and driving process improvements.
Astreya · San Francisco, CA