Global IT Service Desk Technician

Requirements

• 2-4 years of experience in IT support, service desk, or technical troubleshooting roles.
• Solid understanding of Windows and MacOS operating systems, MS Office applications, workstation hardware, multi-factor authentication platforms, Active Directory, Citrix environments, VPN.
• Strong troubleshooting and analytical skills, with the ability to identify and resolve technical issues independently.
• Familiarity with user account management and basic networking concepts.
• Excellent communication and customer service skills, with the ability to explain technical details clearly.
• Ability to follow defined procedures while also recognizing when to escalate.
• Strong organizational skills, attention to detail, and commitment to accurate documentation.
• A willingness to learn, adapt, and collaborate with a diverse technical team.
• Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers .
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• Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
• Applications will be accepted on an ongoing basis until the position is filled.

Benefits

Additional Information

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Global IT Service Desk Technician Locations : Denver, CO | Hybrid Get To Know Us: The Global Service Desk (GSD) team is the front line of IT for SS&C and our external clients, supporting users across various business units. The team provides hardware and software assistance, guidance on the use of company systems, and ensures that all support interactions follow established processes and service expectations. This role supports routine daily incidents and requests, as well as moderately complex issues requiring deeper troubleshooting than standard frontline support. Technicians collaborate with more senior technical staff for escalations and contribute to team knowledge and continuous improvement efforts. Why You Will Love It Here! Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Provide remote first technical support for desktops, laptops, mobile devices, peripherals, applications and software. At times, hand-on support may be required when in-office. Troubleshoot and resolve issues that range from basic to moderately complex. Install, configure, and maintain operating systems, software, and hardware following defined standards. Diagnose workstation-level network issues, application errors, authentication problems, and system performance concerns. Perform account management tasks, including access requests and password support. Document troubleshooting steps, resolutions, and create or update knowledge articles. Collaborate with senior IT teams when advanced support or system-level changes are required. Participate in support initiatives, small-scale improvement activities, and workflow enhancements.

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