Specialist, Customer Service

Responsibilities

• Process and manage domestic and export orders accurately from entry to fulfillment in SAP.
• Resolve customer remittance differences, complaints, and non-conformance reports (NCRs).
• Monitor order shipment dates, production schedules, and delivery timelines to meet customer requirements.
• Create and maintain customer Account Master Data in SAP.
• Interface with Sales, Marketing, Technical, and Operations teams to ensure timely shipment to new equipment installations.
• Follow up with customers to confirm requirements are met and obtain repeat orders.
• Assist internal and external customers with inquiries related to orders, invoicing, and SDS documentation.
• Coordinate with Operations to prioritize deliveries and resolve product/equipment shortages.
• Participate in after-hours coverage (weekends/holidays) to support 24/7 emergency order service of our VMI (Vendor Management Inventory) customers.

Requirements

• Bachelor's degree preferred; minimum 3 years of comparable business experience and 3-5 years in a Customer Service role.
• Strong SAP experience required.
• Self-starter with positive attitude, able to multi-task effectively in a team and independently.
• Excellent communication, interpersonal, organizational, and decision-making skills.
• Strong math skills and demonstrated PC skills, including CRM, intermediate Excel, PowerPoint, and Word.
• Ability to work effectively both independently and in a team environment.
• Spanish and French language skills are a plus.
• Hybrid work schedule with 2 in-office days per week; must be within commuting distance of Piscataway, NJ.
• Summary Compensation & Benefits:
• Pay Range : : : $61,200- $102,000
• Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:
• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement
• Your Application
• To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .
• Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
• Your Talent Acquisition Manager:
• Lyne El Kache [C]
• Company is
• Evonik Corporation

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