Virtual Event Manager

About the role

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com . Why Work Here? At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United St

Responsibilities

• Client Relations (70%)
• Understand and manage project scope as agreed with the client and ensure that it is fully executed by both MS and client
• Communicate with clients to facilitate scheduling, training, and delivery of virtual events
• Create and maintain required project artifacts including project schedule, training materials, project requirements documents, and presentations for various discussions
• Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner
• Operational Support (30%)
• Continually strive to improve virtual event management processes by enhancing best practices and proactively identifying areas of improvement
• Understand MS products and how platform updates will impact product set-up
• What Success Looks Like
• First 90 Days:
• You will have built strong working relationships with an assigned book of clients, demonstrating a clear understanding of each project's scope, timeline, and key stakeholders, with no major scope gaps or miscommunications logged.
• You will have successfully managed and delivered at least one virtual event from kickoff to completion, including scheduling coordination, client training, and on-time delivery that meets or exceeds client expectations.
• All assigned projects have complete, well-organized documentation - including project schedules, project requirements documents, and training materials - that are accurate, up to date, and accessible to the broader team.
• Clients, teammates, and leadership consistently receive timely, clear status updates with no surprises; you have established a reliable communication cadence and are flagging risks before they escalate.
• You have identified at least one concrete opportunity to improve virtual event management workflows and brought a documented recommendation or early solution to the team, reflecting a solid grasp of MS products and how platform updates affect event setup.

Requirements

• Required:
• 3+ years of experience managing & producing virtual events for clients
• Strong project management skills
• Strong relationship building skills
• Preferred:
• Experience in pharma or science industries
• You'll thrive if:
• You have a project manager's mindset-breaking large projects into smaller chunks, identifying important project milestones, and communicating upcoming deadlines with relevant stakeholders
• You have a professional demeanor for both internal and external stakeholders
• You have strong critical thinking skills
• This isn't the right role if:
• You find client problems draining
• You struggle to set and meet deadlines
• You don't have experience creating and maintaining artifacts that support operational effectiveness

Benefits

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