Develops and manages processes necessary to manage the entire lifecycle of internal partner experiences with digital marketing tactics, tools, and services (websites, emails, blogs, etc.).
Manages support and maintenance activities for the digital team and ensures that established service level agreements are met.
Serves as the co-administrator and primary end-user support contact for digital marketing tools and services.
Develops, maintains, and evolves online documentation and style guides for digital tools and websites. This includes organization and ongoing management of the department ' s documentation and internal partner intranet.
Works with the Director of Interactive Marketing to document the end user experience in the content management system.
Works with various teams to ensure usable up to date user and alumni information.
Develops, maintains, evolves, and delivers end-user training for digital marketing tools.
Creates and maintains email marketing system templates and data.
Edits and archives images, adhering to standards across all platforms.
Maintains and updates website content, pages, metadata, and assets using CMS platform (Sitecore).
Monitors site functionality, troubleshoots issues, and coordinates fixes with developers or vendors as needed.
Conducts regular audits to identify outdated content, broken links, or user experience issues.
Other related projects as assigned.
Competencies:
Strong attention to detail.
Excellent customer service and communication skills, both verbal and written.
Desire and capacity to learn new tools and processes.
Take the initiative to troubleshoot issues and identify opportunities for improvement.
A strong customer service and problem-solving background with an eagerness to assist as needed.
Additional Responsibilities
Education, Experience, or Certifications:
Education:
Bachelor ' s degree in marketing, business administration, computer science, or other related field required.
Requirements
At least two years of experience developing and conducting training for software and online tools required.
Background managing customer/partner service level agreements associated with development, maintenance, and support required.
Understanding of establishing, evaluating, and optimizing support operations preferred.
Certifications:
Certification in Sitecore and/or Marketo preferred.
Technical Knowledge or Skills:
Hands-on experience with CMS tools such as Sitecore, Drupal, Wordpress, Adobe Experience Manager or similar systems required.
Demonstrated experience
Additional Information
Department
Booth Marketing: Global Marketing
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Information
Job Summary:
The Temporary Digital Operations Specialist for the University of Chicago Booth School of Business (Chicago Booth) contributes to the development, maintenance, and evolution of a fresh, functional, and compelling online presence across all digital marketing platforms and mediums, ensuring that they also clearly convey Chicago Booth's brand. The Digital Operations Specialist assists in managing the end-to-end internal partner maintenance and support experience across all of Chicago Booth's internal and external digital marketing vehicles, including websites, email, and third-party digital tools. Communication and relationship management is an essential part of daily activities.
This is a part-time, temporary position expected to last one year.
Uchicago · Charles M. Harper Center