IT Application Support - (Mobile App and Branch Teller Web Application)

About the role

The role focuses on the end-to-end management and technical support of critical banking platforms, specifically Mobile App and Branch Teller Systems. The core responsibility involves ensuring the seamless operation of these applications and their various interfaced systems. This includes leading incident management and troubleshooting efforts by following established SOPs to resolve production issues efficiently. Beyond day-to-day support, the position is deeply involved in the Software Development Life Cycle (SDLC). Key tasks include conducting feasibility studies, performing detailed user requirement analysis, and designing technical solutions that align with business needs. The role acts as a vital bridge between stakeholders, coordinating with the PMO, SMEs, and end-users to translate complex requirements into functional specifications. Furthermore, the role demands strong organizational skills to plan and control resources for application development. By combining technical development with strategic implementation, the position ensures that business applications remain robust, scalable, and well-supported within the production environment.