Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
Identify and propose process improvements for operational efficiency.
Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
Process higher-complexity transactions with precision.
Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
Participate in system testing, audits, and special projects that enhance HR operations delivery.
Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
Other duties as assigned.
Knowledge & Skills:
Working knowledge of HR policies, systems, and workflows.
2-6 years of HR operations or shared services experience.
Education:
Bachelor's degree preferred or equivalent work experience.
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM ?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week .
COMPANY INFO
For more information, please visit www.alarm.com .
COMPANY BENEFITS
Alarm.com is an Equal Opportunity Employer
Benefits
Health insurance401(k)Paid time offEquity / stock options
Additional Information
HR Operations Analyst
Summary: The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements.
Alarmcom · Tysons, VA