Process Improvement Manager I

About the role

Partner with business and technology stakeholders to advance process improvement initiatives by leading functional testing of system enhancements, incorporating user insights, supporting Agile delivery, and driving adoption through training, while identifying enterprise-wide risks and opportunities for process optimization. Primary Responsibilities: Evaluate and validate system enhancements from both a functional and end-user perspective to ensure accuracy, usability, and alignment with operational needs. Assist process improvement initiatives through measurement and analysis, while serving as a liaison between business lines and product teams to drive viable solutions and best practices. Develop and deliver presentations to educate colleagues and end users on system enhancements, ensuring effective knowledge transfer and adoption. Identify and document opportunities for process automation within the testing process. Communicate project status and escalate risks, issues and roadblocks to manager on a regular basis. Identify and address gaps in testing and system enhancements that impact business needs, mitigating risk and strengthening controls through continuous optimization Support larger strategic Project/Process initiatives working under the direction of higher management, as needed. Drive implementation of solutions within the business where required. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position leads testing and adoption of system enhancements with a focus on user experience and risk identification. Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Bachelor's degree and a minimum of 3 years' relevant work experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant work experience Strong verbal and written communication skills Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide Experience handling multiple tasks and working under time constraints in support of various assignments Ability to forge strong relationships and collaborate well with business stakeholders and colleagues Education and Experience Preferred: Minimum of a bachelor's degree in a technical, finance, or business discipline Minimum of 4 years' relevant experience Financial services experience Previous management experience Certified Six Sigma Green Belt or Lean or Agile Certification Self-motivated Results-driven Well organized individual Ability to effectively manage multiple work streams Comprehensive experience across the credit and lending lifecycle, including continuous credit monitoring and underwriting #LI-LA1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America