Delivers exceptional customer service and takes pride in developing long-term relationships
Is aware of CRM targets and actively engages in all actions to reach them
Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information
Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
Has previous ready-to-wear experience in the Highland Park Village
An Omnichannel Business Partner
Has the ability to offer excellent customer service and delivers strong business performance
Uses all omnichannel services available to grow sales
Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
Consistently works to achieve given sales, KPIs and CRM targets
Is aware of local trading environment and competitors' activities
An Operations Excellence Supporter
Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
Implements all guidelines related to store and BOH management and participates in inventories
Supports after sales clients and follows up to ensure impeccable after sales service
Complies with established Richemont policies and standards
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Benefits
At Richemont, We Craft the Future!Salary will be determined based on relevant skills and experience.#Richemont #WeCraftTheFutureHealth insuranceDental insuranceVision insurance
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
A Chloe ready-to-wear Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
Richemont (cartier/van Cleef) · Dallas