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Fleet Client Specialist II

External
Cox Automotive logoCox Automotive · Kansas City, MO
Full-timeHybrid2d ago
DocumentationExcel
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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave,

Requirements

  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
  • Excellent organizational skills and the ability to balance a variety of tasks.
  • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent problem-solving skills
  • Highly organized with exceptional follow-through abilities
  • Drug Testing

Benefits

Job Description****EOE, including disability/vets****Cox Fleet keeps your fleet moving!Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.Duties & Responsibilities:Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technicianTimely and accurate documentation and notation in all Cox Fleet systems regarding each customer contactProviding excellent customer service for all internal and external customer callsBe professional and establish positive customer rapportObtain customers approval for all repairs and services to be performedProactively contact customers to schedule preventative maintenance at regular intervals, driving repeat businessPartner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experienceEncourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technicianContinuously develop and improve company capabilities in Dispatching and Service SchedulingAdditional duties and special projects as assignedHealth insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Fleet Client Services Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Variable

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