Location: Boston MA (flexible for other Axon hubs)
Reports to: Director, Chief of Staff (Controllership)
NPI process ownership
Own and operate the end-to-end NPI workflow for all SKU types (hardware, software, services) - from initial SKU submission by product team through cross-functional review cycles and Ready-to-Quote and Ready-to-Ship stages.
Manage and continuously improve the NPI intake process (ServiceNow) and all associated downstream workflows across D365 and Salesforce.
Drive the bundle creation process during annual pricing week - meet with product teams to understand product vision and manage the creation of new bundles and updating of existing bundles.
Design and enforce governance frameworks for SKU creation, bundle creation and modification, list price changes, product end-of-life, and SKU swaps.
Set clear priorities and role clarity during dynamic periods (pricing weeks, product launches, M&A integrations); ensure the team has the tools, training, and support to execute.
Cross-functional leadership
Serve as the primary point of contact and decision-maker for NPI across Product, Finance, Commercial Operations (Quoting), Sales Strategy, Supply Chain, Operations, Legal, and IT.
Drive structured cross-functional alignment before bundles and SKUs are released - coordinating Product, Finance, and ComOps to ensure commercial, technical, and operational readiness.
Lead NPI execution during high-velocity events (e.g., annual Pricing Week), managing 20+ product team reviews, bundle creation sprints, and real-time change requests.
Regularly influence and present to VP- and C-level stakeholders
Process improvement and automation
Identify and execute high-impact improvements to NPI workflows - including AI and automation opportunities that reduce manual effort, improve data quality, and accelerate cycle time.
Partner with IT to evolve the ServiceNow NPI workflows, intake form, and integration architecture; ensure system changes are documented and cross-functionally reviewed before deployment.
Build and maintain NPI KPI dashboards (SKU cycle time, task completion rates, bundle change request volume, backlog aging) to drive operational visibility and executive reporting.
M&A & Strategic Projects
Lead integration of acquired-company SKU portfolios into Axon's NPI and commercial systems - translating acquired pricing models, product structures, and go-to-market approaches into Axon's frameworks.
Work on issues that address future product concepts and commercial technologies; contribute to strategic initiatives at the intersection of product, pricing, and operations.
What Success Looks Like
SKU intake-to-price-book cycle time is reduced and predictable across all SKU types while maintaining high quality standard.
Bundle modification requests flow through a structured, Finance- and ComOps-approved workflow - with visibility, accountability, and a clear reduction in repeat/ad hoc changes.
NPI documentation, workflow logic, and system integrations are maintained, accurate, and accessible - no critical institutional knowledge exists only in people's heads.
The NPI team is fully ramped, cross-trained, and increasingly leveraging automation to reduce manual effort and expand capacity.
Senior and executive leadership have high trust in the NPI function's output quality, communication, and cross-functional relationships.
Acquired-company SKU portfolios are successfully integrated into Axon's NPI and commercial systems within agreed timelines, with no degradation in existing workflows.
What You Bring
8+ years experience in Product Op
Benefits
Vision insuranceFlexible schedule
Additional Information
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Axon · Boston, MA