Enterprise Restaurant Account Manager

About the role

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals. As an Enterprise Account Manager you will own some of the most valuable restaurant partnerships at Sharebite - collaborating with them to help them grow their business whilst delivering the best experience to our users. You will be focused on post-sale operations, ensuring restaurant partners are set up for success on the platform, while providing exceptional data-driven consultation and support to a diverse portfolio of restaurants at scale. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners.

Responsibilities

• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Sharebite users
• Develop plans in conjunction with your partners to grow their business through adding locations or growing same-location sales
• Use your analytical abilities combined with operational rigor to build tools and processes to drive forward partnership KPIs
• Work closely with stakeholders on internal teams to solve problems and ensure that feedback received is utilized in improving our product and operations
• Proactively maintain high touch communication channels with partners via email, phone, and face-to-face meetings
• Execute multi-session onboarding and training sessions
• Clearly communicate the value of Sharebite to show ongoing ROI to your growing portfolio of high value restaurant partners
• Execute account strategies and plans to maximize account growth
• Drive multi-location contract management through discussion, negotiation, contract changes, and execution
• Required Skills & Experience
• Proven Track Record - minimum 2-4+ years experience, ideally in an account management or client service-related role.
• Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems.
• Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships
• Exceptional Communicator - you are the voice of Sharebite for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders)
• Great Project Manager - you can develop detailed joint business plans with our largest enterprise partners and consistently deliver above expectations
• Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you're the first to high-five a teammate when they do too.
• Organized Efficiency - you have no problem managing several tasks and tend to have high "bandwidth" to take on multiple responsibilities, you're comfortable with ambiguity and working in a rapidly evolving environment.
• Startup Hustle and Energy. Take ownership of Sharebite growth, do whatever it takes to get the job done, delight our restaurant partners, particularly in a fast-paced LiveOps environment.
• Preferred Skills & Experience
• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space
• Join our team and help bring do-good, feel-good eating to the world.
• Sharebite is proud to be an E

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