As an Executive, Operations , this role is to support our Body & Paint (B&P) workshop operations. This role is critical in ensuring seamless coordination between customers, insurance partners, and internal teams while delivering high-quality service and operational efficiency.
Deliver excellent customer service and build strong relationships with customers, insurers, and surveyors.
Assess damaged vehicles and prepare accurate repair estimates, including supplementary estimates when required.
Liaise with insurance companies/surveyors to negotiate and finalize repair costs and timelines.
Coordinate communication between Customer Service Advisors (CSAs), workshop, and parts department.
Monitor repair progress to ensure timely completion and provide status updates.
Prepare detailed work orders and ensure compliance with company and GIA guidelines.
Conduct final checks on completed vehicles (quality and cleanliness).
Maintain proper documentation and storage of damaged parts for inspection.
Support workshop operations, ensure safety/housekeeping standards, and assist frontline when needed.
Who We're Looking For
Diploma or relevant qualification (Automotive/Engineering preferred).
Experience in automotive workshop, insurance claims, or customer service is an advantage.
Strong communication, negotiation, and coordination skills.
Detail-oriented and able to work in a fast-paced environment.
Team player with good problem-solving skills.
Why Join Us at Sime Motors?
Be part of a trusted brand with a regional footprint
Work with cutting-edge automotive technology
Grow your career in a supportive, performance-driven culture
Enjoy structured training, career progression, and employee benefits
Additional Information
Company :
Vantage Automotive Limited
Build the Future of Automotive with Us.
Vantage Automotive Limited, a proud member of Sime Motors Singapore, is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. We're not just about cars-we're about people, innovation, and service excellence. Our Quick Lane Service Centre delivers fast, reliable roadside assistance and aftersales care, backed by a team that puts customers first.
As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.
Simedarby · Singapore