Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment.
Ensure that producer and/or employer group data submissions are accurate, complete and meets the assigned deadlines.
May work with Underwriting and other internal departments to develop alternative benefit quotes, request revisions, obtain explanation of rate action, and approval of effective date.
Attend or conduct employee meetings and/or benefit fairs.
Research and resolve producer and group level service issues. Provide support to others within the team on more complex service issues; providing resolution and root cause analysis.
Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.
Assist with departmental and corporate projects.
May participate in system User Acceptance Testing for system enhancements.
Other duties as assigned.
Requirements
Associate's degree or two (2) years' work experience (Required).
Three (3) years of work experience (Required) which includes:
Two (2) years of experience in sales, benefit enrollment, benefit administration, or a related area (Required).
One (1) year of customer service experience (Required).
Possess or obtain Agent's license within 60 days of hire and appointed with Office of Insurance Commissioner or DOI (Required).
A Bachelors degree.
Knowledge of Premera products, operations, policies and underwriting guidelines.
Experience with Seibel or other CRM applications helpful but not required.
Three (3) years of benefit administration, enrollment and/or sales account structure experience.
What you will gain:
C ross-functional stakeholder management : You will continue to learn how to influence without authority-getting Sales, Account Management, Underwriting, and Ops aligned so work moves on time and nothing falls through the cracks.
Risk & deadline management (operational rigor) : You will build the ability to spot upstream risks early (missing data, timing conflicts, policy constraints), prioritize quickly, and keep complex workstreams moving under tight deadlines.
Root-cause problem solving : Beyond fixing issues, you will gain skills in diagnosing why something happened, documenting it clearly, and preventing repeat problems through better process or communication.
Client-ready communication : You will continue to develop confidence translating technical/administrative details (rates, eligibility, effective dates, plan changes) into clear, calm explanations that build trust with producers and employer groups.
Systems f
Benefits
Health insuranceVision insurance
Additional Information
Workforce Classification:
Telecommuter
Join Our Team: Do Meaningful Work and Improve People's Lives
Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. It's this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .
Make a direct difference in how employers and members experience their health plan. As an Account Specialist , you're the engine behind smooth new-business wins and seamless renewals-coordinating details, timelines, and cross-team execution so groups are set up correctly, questions are answered fast, and relationships stay strong. Your work helps producers and account teams deliver on their promises, reduces friction for clients, and ultimately supports Premera's mission by connecting more people to coverage they can count on.
The Account Specialist position contributes to Premera's success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Specialist is responsible for partnering with New Sales and Account Management team to ensure that the documents, processes, procedures, systems and timelines are met during sale and set-up. The Account Specialist furnishes personalized, proactive, preemptive and reactive customer support and service ensuring Premera's client groups have a positive customer experience. The Account Specialist is expected to manage a large number of complex transactions, must be comfortable with deadlines and have experience working cross-functionally. This role is generally assigned to small and/or medium size groups or to accounts requiring a moderate level of service.
Premera · Telecommuter