Monitor & Triage - Analyze Guardian and PROA events (Sc0/Sc1/Sc2) via remote diagnostic platforms (SRS, HPOV, PEAK), applying clinical and technical validation to determine risk and urgency.
Coordinate Field Action - Translate predictive findings into clear, actionable dispatches for field service engineers, schedulers, and customer care teams. You are the bridge between remote intelligence and on-site execution.
Drive Continuous Improvement - Track dispatch rates, premature closures, and event accuracy. Identify patterns, refine processes, and feed operational insights back to global engineering and product teams.
Demonstrate Value - Author PROA Success Stories and Non-Event Reports that quantify prevented disruptions, making the invisible impact of proactive service visible to customers and stakeholders.
Collaborate Cross-Functionally - Work closely with Regional Service Managers (RSMs), Customer Service Engineers (CSEs), dispatchers, other Service Operations (SO) organizations (EMEA/APAC) and Service Engieneering (SE - HQ) to align practices and share best practices.
What You Bring
Required
CT systems expertise - Strong technical knowledge of CT platforms (e.g., SOMATOM family): X-ray tube physics, gantry mechanics, cooling systems, high voltage electronics, detector arrays, and software diagnostics.
Proactive service mindset - You think in trends, not just tickets. You anticipate problems rather than wait for escalations. Prevention is your default mode.
Continuous improvement discipline - Experience with KPI development, root cause analysis, and iterative process optimization. You close gaps without being asked.
Remote diagnostic proficiency - Comfortable with remote monitoring tools, service notification workflows, and data-driven triage.
Clear communication - Ability to translate complex technical findings into plain-language guidance for diverse audiences (field teams, schedulers, management, customers).
Operational rigor - Proven ability to manage high event volumes with consistent quality, accurate documentation, and timely follow-through.
Preferred (Plus)
Molecular Imaging (MI) knowledge - Familiarity with PET/CT or SPECT systems adds cross-modality flexibility.
Cooling physics & mechanics - Understanding of chiller systems, thermal management, and
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Benefits
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Additional Information
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Guardian & Predictive Services Specialist - CT Americas
Organization: Siemens Healthineers About the Role
You will be the dedicated specialist responsible for delivering Guardian and Proactive (PROA) remote monitoring services for the CT modality across the Americas (US & Canada). This role is the operational backbone of a contractual service embedded in hundreds of active service agreements, directly supporting a crucial revenue stream .
Your mission: detect the failure before it happens, act before the disruption reaches the patient, and make the best service the one the customer never notices.
You will monitor real-time system intelligence, triage predictive events, coordinate field response, and continuously improve the detection-to-resolution cycle - ensuring that every Guardian-contracted CT system receives the proactive care it was promised.
What Sets You Apart
You don't just fix problems - you prevent them. You find meaning in the disruption that didn't happen, the scan that ran on schedule, the patient whose care was never interrupted. You combine technical depth with operational ownership and a relentless drive to improve.
Why This Role Matters
Behind every Guardian alert is a network of expertise committed to one thing: uninterrupted patient care . You are the person who makes that network work.
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