Client Relationship Manager, Telecoms, Media & Business Services

About the role

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. We are looking for a Client Relationship Manager to play a pivotal role in delivering the Firm's Telecoms, Media & Business Services (TMBS) sector strategy, with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager, sector leaders and relationship partners, you will support complex, fast‑moving and often cross‑border client relationships to drive profitable growth and long‑term client value. You will be welcomed into the BDM function as a key part of a globally diverse team, collaborating closely with local colleagues and the wider BDM community in a highly collegiate environment. The role offers a broad range of insight‑led CRM, business development and marketing activities, providing strong opportunities for learning and progression within a supportive, high‑performing team. Your Key Responsibilities: Develop a strong understanding of the global TMBS sector, including market dynamics, key players and client priorities, to support growth of existing relationships and development of new opportunities. Partner with relationship partners to deliver white‑space analysis and opportunity spotting across priority TMBS clients, focusing on complex, high‑value work, particularly within digital infrastructure, telecoms, media and business services. Manage a portfolio of TMBS clients, delivering effective account management, reporting and coordinated cross‑selling across practices and the global network. Drive proactive, insight‑led client engagement by leveraging firmwide sector, practice, knowledge and product capabilities to position the Firm for strategic, high‑margin work. Gather and analyse market intelligence and data‑led insights to inform BD strategies, pipeline management and targeted TMBS initiatives at both local and global levels. Support the development of win strategies, pitches and proposals, providing high‑quality input and collaborating with partners and bid teams to produce compelling client submissions. Build strong relationships with TMBS client contacts, relationship partners and internal stakeholders, including Pricing, Finance and Legal & Risk, to deliver a consistent and standout client experience. Champion effective use of Salesforce and CRM best practice, ensuring accurate reporting, strong adoption and continuous improvement in account management processes.