Manager, Creative Operations

Requirements

• 6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational roles.
• Experience leading operational processes for creative, brand, marketing, or integrated campaign teams.
• Demonstrated success building and improving workflows, governance processes, and operational systems within fast-paced organizations.
• Experience managing resource planning, capacity management, and prioritization across multiple stakeholders and concurrent initiatives.
• Strong understanding of creative development workflows and cross-functional collaboration within marketing and creative organizations.
• Experience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operations.
• Strong analytical and problem-solving skills, with the ability to translate operational insights into actionable recommendations.
• Proven ability to influence stakeholders, manage competing priorities, and drive alignment across cross-functional teams.
• Experience managing and developing individual contributors preferred.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Additional Information

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As WHOOP continues to scale globally, operational excellence is essential to delivering impactful creative work that drives business outcomes and strengthens the WHOOP brand. WHOOP is hiring a Manager, Creative Operations to lead the day-to-day execution and continuous improvement of the systems, processes, and workflows that power the Creative organization. Reporting to the Director of Brand Operations & Production, this role will own intake, prioritization, resource planning, workflow governance, creative technology administration, and operational reporting across a diverse portfolio of creative initiatives. You will partner closely with Creative, Brand, Marketing, and Production stakeholders to ensure work is appropriately scoped, prioritized, resourced, and delivered efficiently while driving operational excellence across the organization. You will also play a key role in implementing, administering, and championing operational platforms, including digital asset management, workflow automation, and AI-enabled tools that support scalable creative execution.

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