Sales Services Advisor - Managed Services (AMS & Premium Support)

External

Blue Yonder · Dallas

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About the role

The Sales Services Advisor is a sales overlay role within Blue Yonder's Professional Services Sales organization specializing in premium support and application managed services (AMS) offerings. This position is responsible for driving bookings for Blue Yonder's CX Subscription Services (Enhanced Support & Managed Services offering) across an installed base and net new customers. The role owns ultimate accountability for developing and executing a territory plan that achieves overall pipeline and booking targets and will be primarily engaged in the pursuit of and closing opportunities. Requires in-depth experience and knowledge of managed services to including solutioning, scoping/pricing, and contracting. The role partners closely with Client Partners, Account Executives, Services Delivery, and Customer Success to identify, shape, and close recurring services opportunities that help customers stabilize, optimize, and continuously improve their Blue Yonder solutions post Go-Live.

Responsibilities

Sales Ownership & Pipeline Management

Carry a CX Subscription territory booking target focused on Enhanced Support and Application Managed Services.

Build, manage, and forecast a qualified services pipeline across assigned territories and accounts.

Own opportunity strategy and execution for services deals, from early identification through close.

Drive bookings, recurring revenue growth, and margin-aligned deal structures.

Sales Execution & Client Engagement

Act as the primary services sales lead supporting Client Partners and Account Executives on Enhanced Support and AMS opportunities.

Lead and participate in customer discovery sessions focused on operational pain points, system adoption, stability, and performance.

Serve as a customer-facing SME, driving executive-level conversations and clearly articulating the value of Managed Services

Position Enhanced Support and AMS as critical enablers of supply chain resilience, system reliability, and continuous improvement.

Solutioning, Pricing & Deal Structuring

Lead solution design for Enhanced Support and AMS offerings, aligning scope to customer maturity, complexity, and business outcomes.

Translate Blue Yonder product usage, support trends, and operational challenges into clearly defined service scopes.

Develop pricing models, multi-year commercial structures, and business cases aligned to Blue Yonder services margin targets.

Own the creation and review of proposals, Statements of Work (SOWs), and services contract components.

Partner with Legal, Finance, and Services Delivery to negotiate scope, pricing, and commercial terms and drive deals to closure.

Territory & Account Planning

Collaborate with Client Partners to develop joint territory and account plans focused on expanding recurring services revenue.

Identify whitespace opportunities across Blue Yonder's install base, including post-implementation stabilization, optimization, and transformation services.

Proactively target accounts with high operational complexity, frequent change, or limited internal support capacity.

Sales Enablement & Offering Evolution

Contribute to the development and execution of Blue Yonder services sales plays, messaging, and value propositions.

Enable Client Partners and account teams on Enhanced Support and AMS positioning, differentiation, and when-to-sell signals.

Provide structured market feedback to Services Leadership and Delivery on customer needs, adoption challenges, and competitive dynamics.

Sales Services Advisor - Managed Services (AMS & Premium Support)

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