Enterprise Service Desk Technician (SIPRNet)

External

Caci · Tinker Afb, OK

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About the role

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. What You'll Get to Do: We're excited to announce an outstanding opportunity for skilled Enterprise Service Desk Technicians to join our team and help us establish a new, centralized Secret Internet Protocol Router Network (SIPRNet) customer support capability. In this role, you'll be at the forefront of delivering exceptional IT support, ensuring seamless service delivery, and enhancing our overall customer experience. If you thrive in a fast-paced environment and are passionate about making a significant impact, we want you on our team! Apply now to be part of this innovative journey. Operations are 24/7 in a secure facility at Tinker AFB. You'll have the opportunity to work a flexible schedule that includes day shifts, weekends, and swing shifts. Additionally, there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City.

Requirements

Required:

Ability to obtain/maintain a Secret clearance

High School diploma and 3-5 years' technical experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)

Strong verbal and written communication skills, with the ability to clearly convey technical information.

Proven ability to work effectively in a collaborative, team-oriented environment.

Familiarity with Service Desk operations, including basic troubleshooting and ticket handling.

Hands-on experience with end-user devices, common applications, and support tools.

Desired:

An active DoD Secret or higher clearance.

Experience supporting classified environments.

Security+ Certification.

Experience using Service Now service management software (or similar tool).

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

Minimum Required Hourly Wage:

$20.26

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that

Enterprise Service Desk Technician (SIPRNet)

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