Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences
Ensure all guest areas, bays , tee line, dining, and common areas are fully staffed and running efficiently
Uphold operating standards and drive guest safety and satisfaction across every touchpoint
Stay visible on the floor and engage with guests to continuously assess and elevate their experience
Build and Develop the Team
Lead hiring, scheduling, onboarding, and ongoing development for both departments
Coach and develop Team member s daily and drive engagement across teams
Delegate clearly and follow up to ensure consistent execution
Build a unified team culture across Guest Services and Food & Beverage
Manage Operations Across Both Departments
Manage the game system, bay operations, guest safety, and golf and game supply inventory
Oversee food and beverage preparation and service standards, including product quality and cost management
Control department budgets and spending across both functions
Manage leagues, clinics, retail sales, and venue-wide operational activities
Drive Performance
Leverage business metrics and trends to maximize profit and revenue across both departments
Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
Support opening, closing, and shift management responsibilities as needed
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMP E TENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Holds both teams accountable for delivering outstanding guest experiences across all touchpoints
Gathers and acts on guest satisfaction feedback on behalf of the team
Addresses gaps in service capabilities before they affect the guest experience
Creates a guest-first culture that spans both Guest Services and Food & Beverage
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes both teams to achieve results and meet performance standards consistently
Fosters a sense of urgency in the team for reaching goals and meeting deadlines
Leverages metrics and business trends to drive profitability across both departments
Leads others to persist despite setbacks, high volume, or operational challenges
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Builds a unified, high-performing team across Guest Services and Food & Beverage
Communicates clear goals and roles to t eam member s in both departments
Ensures each department has the right skills and that individual strengths are leveraged
Rewards team efforts and cultivates pride and accountability across both functions
Ensures Accountability | Holding self and others accountable to meet commitments.
Monitors departmental metrics and holds t eam member s accountable for standards and results
Accepts responsibility for the performance of both teams and takes action to drive improvement
Ensures budgets, safety standards, and operational procedures are consistently followed
Designs feedback loops into daily operations across both departments
Requirements
5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operation
Experience leading both food and beverage and guest-facing operations strongly preferred
High school diploma or equivalent
Excellent communication, time management, and organizational skills
Availability to work varied shifts, including evenings, weekends, and holidays
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Topgolf · Tg - Venue - Durham