Ability to meet and exceed store sales plan while effectively managing payroll and expenses to drive profitability
Accountable for staffing the store and developing a high-performing, best-in-class team
Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business
Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and drive topline results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understands and uses all retail systems and reporting tools
Responsible for store inventory control and loss prevention
Leadership & Development Attributes
Onboard, coach, develop, and motivate the team to meet performance goals through ongoing feedback, support, and accountability Partner effectively with HR to address performance concerns, maintaining accurate, timely, and compliant documentation
Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Model and enforce dress code compliance
Ensure that customer and employee experience are prioritized over workload or tasking
Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals
Client Experience
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
Develop a client engagement mindset with the purpose of building long lasting relationships
Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
Demonstrates leadership by playing an active role on the salesfloor
Qualifications & Experience:
Minimum of 4+ years of sales management experience in luxury retail or related field
Bachelor's degree in a similar field is preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Excellent communication skills and the ability to lead a diverse team
Strong understanding of luxury fashion, trends, and visual merchandising
Flexibility to work demanding schedules, including weekends and holidays
Ability to stand for extended periods and lift up to 25 pounds
What happens next?
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
Additional Information
Johnny Was, LLC
At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.
Position Overview:
The Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in building and developing a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint.
The Store Manager will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Regional Director, they will leverage key business insights to inform strategy and performance.
Fully accountable for their store, the Store Manager will take ownership of all aspects of the business, with a strong focus on delivering client experiences and achieving sustained growth.
Oxford · Nashville