Collaborate with Service Managers to ensure seamless IT service delivery across the firm.
Contribute to the design and transition of new services and support ongoing improvements.
Work across ITIL practices (Incident, Change, Problem, etc.) to enhance service quality.
Support wider Enterprise Service Management (ESM) initiatives.
Maintain accurate lifecycle documentation and service catalogue visibility.
Act as an escalation point, ensuring timely communication and resolution.
Requirements
Strong understanding of ITIL principles (minimum Foundation level).
Experience with ITSM tools (ideally ServiceNow).
Analytical mindset with the ability to turn insights into action.
Excellent communication skills-able to engage both technical and non-technical audiences.
A collaborative, customer-first approach with a passion for service excellence.
Experience with customer insight practices (e.g. Voice of the Customer) is a plus.
Why Join Us?
We're committed to creating a workplace where everyone feels they belong. We value diverse perspectives and believe in supporting our people to thrive-professionally and personally. When you join us, you'll be part of a people-first culture that encourages growth, collaboration, and innovation.
Benefits You'll Enjoy:
Office in an attractive location with shared parking available.
Mostly remote-flex your schedule with your team.
6% monthly flex allowance-spend it on wellness, learning, or other perks.
€8.50 daily meal allowance-fully covered by us.
Extra days off to recharge.
Life assurance for peace of mind.
Up to 20 days paid leave for sickness or caring responsibilities.
Annual performance bonus.
Daily office refreshments.
Unlimited LinkedIn Learning access.
Well-being support via apps and Employee Assistance Programme.
Events and workshops throughout the year.
Volunteering and charity opportunities.
Ready to make an impact? Apply now and help shape the future of IT service delivery in a supportive, inclusive, and forward-thinking environment.
Benefits
Remote work optionsPerformance bonus
Additional Information
Starting Monthly Gross Salary: €2,500 with potential increase based on experience.
Are you passionate about delivering exceptional IT services and driving continuous improvement? We're looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team of around 100 people.
In this role, you'll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones. You'll work closely with Service Managers and cross-functional teams to improve processes, documentation, and customer experience.
Freshfields · Bratislava, Slovakia