Responsible for supervision of police communications operators.
Schedules daily assignments and briefs shifts on campus/site activities.
Coordinates and conducts training; coaches, develops and evaluates assigned personnel.
Ensures dispatch center adheres to local, state, and federal regulations and other rules and requirements.
Acts as TLETS manager and assures all employees meet all federal and state-mandated requirements.
Performs the duties of a police communications operator, as necessary.
Provides onsite technical support by preparing log sheets of all incoming and outgoing calls and radio traffic, Dallas College police reports and case numbers.
Performs a variety of routine clerical duties in maintaining official records of a dispatch center, i.e., enter, update, and retrieve information from computerized data system; maintain recorded details of telephone calls/radio dispatches, and messages.
Responsible for maintaining records and archives for Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunications System (TLETS/NLETS) purposes.
Responsible for overseeing the daily maintenance of all routine and emergency "traffic" routed through the centralized police communications center; maintains the daily police dispatch duty roster.
Responsible for relaying daily emergency-related information such as street closings, power outages, campus closing, etc.
Receives incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies/non-emergency situations within the district and general public and dispatches police officers for intervention and/or assistance.
Relay information and messages to and from emergency sites to officers and emergency response personnel or other law enforcement agencies.
May maintain contact with caller until responders arrive.
Obtains and relays information from TLETS for person and vehicle information, i.e., stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals.
Effectively uses interpersonal, communication and diplomacy skills when interacting with individuals within the Dallas College community ne
Benefits
Vision insurance
Additional Information
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.
Weekly Work Hours
40
Compensation Range
D02-Hourly
Hourly Rate
$23.78 Hourly
FLSA
United States of America (Non-Exempt)
Position Type
Staff POSITION SUMMARY
Oversees the management and operations of the telecommunications function of the Dallas College police department. Assigns, reviews, and participates in the work of staff responsible for processing emergency, non-emergency, and administrative calls to the dispatch.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Ability to think and act promptly in emergency, complex or difficult situations; define problems, collect data, establish facts, and draw valid conclusions; takes or suggest appropriate course of action.
Able to effectively interpret laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions.
Ability to deal with irrational situations where the outcome is unpredictable.
Ability to cope with situations firmly, courteously, tactfully and with respect for others.
Applies knowledge related to policies and procedures in determining course of action and stays up to date on best practices, incorporating knowledge into all work assignments and procedures.
Ability to coordinate and direct numerous activities simultaneously without confusion; provides rapid response to Dallas College law enforcement or other emergency agencies, i.e., police, fire, ambulance.
Ability to establish and maintain effective working relationships with individuals within the Dallas College network community, internal and external to the district, including but not limited to students, staff, faculty, and other law enforcement agencies.
Able to multitask and adapt to changing work environments, work priorities and organizational needs.
Possesses strong problem-solving, analytical, time management and communication skills.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Effectively able to transmit instruction and information through clear, concise verbal communication.
Able to maintain and protect the privacy and confidentiality of information and material.
Strong knowledge and experience in providing effective customer service.
Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College
Dallascollege · Brookhaven Campus