Product Consultant - Payments

About the role

The Product Consultant is a key role supporting the En terprise Payments team and is responsible for enabling seamless payments experiences, commercial outcomes and maintaining a robust control environment The Product Consultant brings a strong understanding of core value propositions, key features and the end-to-end value chain for NAB's domestic and international payments. MAIN JOB RESPONSIBILITIES Supporting the Enterprise Payments team, you are accountable for day to day product management to deliver commercial objectives and ensure customer and colleague experiences are maintained at a high level. Key activities: Support product risk and control requirements, including ensuring adherence to obligations Review and respond to colleague enquires and escalate as required Undertake regular market analysis, assessment of performance metrics and review customer complaints Provide insights and recommendations for product and experience improvements Support delivery and implementation of initiatives to enhance customer and colleague experience Complete periodic reviews of product collateral, including terms and conditions and manage currency of collateral. Facilitate and support commercialization activities, including customer onboarding Support change initiatives and delivery of business outcomes as aligned to the product roadmap Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. YOUR SKILLS & EXPERIENCE 4 years+ experience working in a similar role (i.e Product Consultant or Product Owner, preferably within the payments industry Demonstrated ability to build and maintain effective r elationships with a range of stakeholders Demonstrated ability to effectively communicate and achieve outcomes Familiarity and experience with agile ways of working and AI tools Qualification Requirements Tertiary qualified, preferably in a relevant field of business, commerce, economics or science. Regulatory checks and approvals as required THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. CLOUD-FIRST NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you! It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as