You will have the opportunity to be part of a very special team for Live Nation's newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 host ing over 180 concerts and private events annually. If you are ready to be a part of Ottawa's most memorable and historic shows, this role might be for you!
The Operations Manager acts as direct support to the General Manager and Senior Operations Manager . Working predominantly on the floor during show times, this role is the main point of contact for e vent s taff . The Operations Manager provides support to the management team in creating and implementing department operating and strategic plans for driving continuous improvements throughout the venue leading up to, and during, show time.
Responsibilities
Works all events , as the main point contact for event staff , and e scalate issues to senior m anagement .
Support day-of-event execution by maintaining a visible presence on the floor and assisting all event staff departments as needed.
Coach, correct, and mentor staff as needed .
Executes s taff s chedules for event staff. Managing availabilities , time off requests and shift changes .
Participates in the ongoing development, communication and implementation of team concepts, programs, and policies.
Lead and facilitate pre-shift meetings and communicate operational updates to staff.
Ensure all staff, operational tools, POS systems, and service areas are prepared and functioning prior to doors.
Maintain accurate reporting, and document management system s as required .
Ensuring adequate coverage in key venue areas.
Administer verbal warnings and write ups as needed .
Monitor service standards, guest experience, and operational efficiency throughout events.
Collaborate with security and venue departments to support safe and effective event operations.
Help resolve guest issues or concerns in a calm and re spectful manner.
Troubleshoot POS systems, handheld devices, and operational equipment as needed.
Support reporting, and tip-out procedures when required .
Ensure all departments complete end-of-night closing duties and venue standards are maintained before departure.
Other duties as assigned by senior management.
Requirements
High School Diploma or equivalent preferred.
Must be Smart Serve Certified and at least 19 years of age or older.
At least 2 years of experience in a similar management role.
Strong strategic thinking and creative problem-solving skill s.
Excellent verbal, written and interpersonal communication skills .
French, verbal and written an asset.
Acute sense of judgment, tact and diplomacy .
A strong sense of teamwork and ability to execute programs .
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting .
Availbale to work weekends, evenings , Holidays.
We thank all applicants for their interest, however, only those chosen for an interview will be contacted.
The expected compensation for this position in Ontario is: $30 per hour.
Physical Requirements/Work Environment
Employment Equity
Benefits
Equity / stock options
Additional Information
Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who are you?
Passionate and motivated . Driven, with an entrepreneurial spirit . Resourceful, innovative, forw ard thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
Live Nation · Ottawa, Canada