The Digital Product Owner plays a key role in shaping and delivering digital servicing journeys across our proposition and servicing estate. The role ensures that digital changes support customer and adviser needs, meet regulatory expectations such as Consumer Duty, and improve the end‑to‑end experience. Working within a multi‑disciplinary team, the Digital Product Owner manages a continuous flow of discovery, definition and delivery activity, ensuring that work is clearly articulated, prioritised, and aligned to strategic outcomes.
Responsibilities
Develop, maintain, and communicate a 6‑month rolling roadmap for their product area, ensuring alignment to team outcomes, customer needs, and business priorities.
Maintain a 3‑month prioritised story backlog, ensuring each item is clearly defined, value‑focused and ready for delivery.
Lead ongoing discovery to shape future opportunities-working with insight, UX, data, and operational teams to explore customer problems and assess feasibility and value.
Support the delivery of digital changes by shaping backlog items, defining acceptance criteria, and ensuring delivery teams understand required outcomes.
Use insight, performance analytics, research and adviser feedback to identify opportunities for improvement and inform prioritisation.
Collaborate closely with engineering, UX and operational colleagues to ensure digital changes are high‑quality, compliant, accessible, and operationally sustainable.
Contribute to governance, risk and reporting processes, ensuring regulatory expectations (including Consumer Duty) are met.
Support the continuous improvement of agile practices and effective team ways of working.
Core Competencies & Attributes
Customer‑centric mindset, able to translate insight into actionable work.
Data‑driven approach, confident interpreting digital performance and research.
Clear communicator, skilled at articulating value, rationale, and next steps.
Skilled collaborator working across delivery, UX, operations, risk, and compliance.
Understanding of agile delivery, backlog refinement, and product lifecycle.
Experience & Qualifications
Essential
Experience working in digital delivery or change, preferably within financial services.
Strong understanding of digital channels, servicing journeys, and user‑centred design.
Ability to manage a backlog, support roadmap planning, and prioritise effectively.
Desirable
Exposure to data analytics methods, insight tools or digital analytics
Awareness of UK life and pensions products and servicing models.
Job Level: Experienced Colleague
Recruiter: Phoebe Ewers
Benefits
At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments.Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit Life at M&GWe have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientHealth insuranceFlexible scheduleParental leave
Additional Information
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Mgpru · Stirling