We are looking for a motivated, customer focused and technically minded person to join the Base team. This role is key to ensuring our employees have the technical support they need to do their best work every day.
As the first point of contact for technical issues, you'll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related issues. You'll troubleshoot problems, escalate when needed, and make sure users feel supported and confident to do their own job.
This role will also give you the opportunity to collaborate closely with all teams throughout Base. As a fast moving company, there will be many opportunities for advancement within the team and company overall.
Responsibilities
Provide first level technical support for both hardware and software (Mac and Windows) via email, chat and over the phone
Onboarding/offboarding employees (hardware and software)
Assist in documentation for IT policies/procedures
On-going software administration and support
Manage the inventory of IT assets and maintain an organized space
Ensure our meeting/conference rooms are maintained and available at all times
Requirements
Curiosity for technology and desire to grow your technical skills
Exceptional soft skills and ability to work with employees at every level
Software administration knowledge for our tech stack (Google/Slack/Zoom/Rippling/Microsoft)
Technical troubleshooting knowledge for both Windows and Mac devices
Strong organizational and time management skills
Ability to write technical documentation
Willingness to go above and beyond for every employee
Knowledge of networking and security best practices
Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
Our Values
First Principles Thinking: Question assumptions. Principles > rules.
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
Everyone's an Owner: Follow through on commitments and own results.
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we're creating. We work in-person. It's not a 9-to-5. We are all-in.
Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.
Do the best work of your life at Base.
Additional Information
About Base
Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
Base-power · Austin, TX