Act as the Subject Matter Expert (SME) for medical, laboratory, and refrigeration equipment, including cold-chain systems and temperature-controlled devices
Deliver expert-level technical support, troubleshooting, and repair across a wide range of equipment ( e.g. freezers, incubators, centrifuges, balances, monitoring systems)
Perform and oversee installation, commissioning, calibration, preventative maintenance, and corrective servicing
Lead ISO 17025-aligned calibration activities, including IQ/OQ/PQ documentation and compliance
Support and coordinate daily workshop operations, including planning, prioritisation , and workflow optimisation
Lead team huddles and contribute to delivery against OTIF and operational KPIs
Maintain accurate and compliant service records, calibration certificates, and ERP system data
Act as a key technical contact during audits, inspections, and regulatory reviews
Conduct root cause analysis and implement sustainable corrective actions for recurring technical issues
Coordinate and oversee external vendors and subcontractors, ensuring service quality and compliance
Respond to technical escalations, customer enquiries, equipment recalls, and product alerts
Provide input into product lifecycle management, including evaluation, upgrades, and equipment selection
Act as the Health & Safety and COSHH lead within IHE, ensuring safe systems of work and compliance
Mentor and develop engineers, sharing knowledge and building technical capability across the team
Drive continuous improvement initiatives across processes, performance, and service delivery
Requirements
We're looking for a highly experienced and hands-on technical expert with deep knowledge of medical devices and cold-chain equipment. You are confident operating in regulated environments, take ownership of complex challenges, and naturally lead and support others as a trusted SME.
This role suits someone who combines strong technical depth with a proactive mindset, a passion for quality and compliance, and a drive to continuously improve service performance.
Essential skills and experience:
Proven hands-on experience in installation, fault finding, maintenance, calibration, and repair of medical, laboratory, or refrigeration equipment
Strong technical expertise in laboratory, medical, and cold-chain systems, including a solid understanding of refrigeration principles and HVAC/building-related systems
Demonstrable experience with HVAC systems, including operation, maintenance, and troubleshooting within technical or regulated environments
Proven experience performing calibration activities aligned to ISO 17025, including IQ, OQ, and PQ validation processes
Advanced diagnostic and troubleshooting capability, with the ability to resolve complex technical issues across multiple equipment types
Experience working within regulated environments ( e.g. GxP , GCP, GMP, ISO standards), with a strong understanding of compliance requirements
High level of accuracy in documentation and record-keeping, ensuring all activities are fully traceable and audit-ready
Proficiency in using calibration tools, diagnostic equipment, and interpreting technical documentation
Strong electrical and/or electronic engineering knowledge, including the ability to read schematics and technical manuals
Ex
Benefits
Health insurance
Additional Information
Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.
With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement
Role Mission
As a Medical Device SME - Technical Support & Service Engineer , you will provide advanced technical expertise and leadership across laboratory and refrigeration equipment within the In-House Engineering (IHE) function. You will be responsible for ensuring the reliability, performance, and compliance of critical clinical trial equipment throughout its full lifecycle.
You will act as a trusted technical authority, supporting global clinical operations by delivering high-quality service, driving continuous improvement, and ensuring adherence to regulatory standards- ultimately contributing to patient safety and data integrity.
Resonantclinical · Chorley, UK