Technical Support Account Manager

About the role

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower their people. As a Technical Support Account Manager (TSAM) -a role closely aligned with Customer Success Management (CSM) -you will manage a portfolio of strategic SaaS and On-Premise customers. You will act as a trusted advisor and customer advocate , ensuring a high-quality support experience while driving customer satisfaction, retention, and long-term success. Unlike traditional Customer Success roles focused on adoption and growth, this role emphasizes operational excellence, support experience, and issue resolution as key drivers of customer success. This role is ideal for individuals with experience as a Customer Success Manager (CSM), Technical Account Manager (TAM), or Service Delivery Manager (SDM) who enjoy working at the intersection of customer experience, support operations, and cross-functional execution . You will be part of PTC's global Service Management organization, partnering with teams across North America, Europe, and Asia.