Senior Customer Service Field Representative

About the role

Incumbent serves as a Senior Customer Service Field Representative for the FAA Logistics Center. To qualify for this position at the FV-I (GS/FG-13) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H (FG/GS-12) level. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. SPECIALIZED EXPERIENCE includes: Experience with quality programs, project management, and facilities management; experience establishing and maintaining customer service and continuous quality improvements; experience in providing organizational planning and development, productivity, work improvement and work methods, work measurement, goals and objectives and information management; making recommendations based on findings/conclusions. ALSO Quality Ranking Factor (QRF): Well-qualified candidates will demonstrate detailed experience in effectively communicating with other organizations inside and outside the FAA by establishing and maintaining customer service, quality improvement and FAA Logistics Center processes and goals. In addition, the well-qualified applicant will have experience and extensive background working with FAA programs including but not limited to; Industrial and Financial Systems (IFS), Life Cycle Support System (LCSS), Quality Management System (QMS), Warehouse Management System (WMS), and Tech Net. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement.

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