Real Estate Closing Coordinator - Remote

Responsibilities

• As a Loan Servicing Specialist you will be responsible for performing all servicing-related functions for bridge and post-funding file management, including, but not limited to:
• Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
• Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
• Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data,recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
• Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
• Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
• Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
• Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
• Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
• Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review

Requirements

• Loan Servicing Experience in mortgage/financial services industry preferred
• Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
• Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
• Ability to prioritize, organize and manage a high volume of work
• Strong reasoning skills and independent decision-making capability
• Experience with loan servicing software and processes
• Inclination to learn, take on new projects, and advance current skills.
• Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals
• Ability to adapt quickly to changes and perform in a fast-paced environment
• Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems
• We encourage you to apply even if you don't meet every qualification. If this role excites you, we want to hear from you!
• 🖥️ Physical Requirements
• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications
• The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.
• Compensation and Benefits

Benefits

Additional Information

Knock is redefining the home buying and selling experience, and we're only getting started! We're a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.'s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to 'buy before they sell', by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we've built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Mortgage Loan Servicing Specialist - Remote, anywhere in the US As a remote Loan Servicing Specialist, you'll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at knock? Share your experience