Residential Compliance Manager

Benefits

Additional Information

Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Associate Director - Leasing ______________ JOB SUMMARY Vertus are looking to recruit an FTC Residential Compliance Manager to join our team, reporting directly to the Associate Director Leasing for 6 months. The Residential Lettings Compliance Manager is responsible for ensuring that all lettings operations across the Vertus portfolio are fully compliant with current legislation, regulatory requirements, and internal policies. This role will oversee compliance across the full tenancy lifecycle, from pre-letting and referencing through to occupation and renewal, ensuring consistent, auditable, and best-in-class processes in line with Build to Rent standards. Salary: Circa £47,000 pro rata Closing date: 16th June 2026 FTC: 6 months MAIN RESPONSIBILITIES Regulatory Compliance & Governance Ensure full compliance with UK lettings legislation including (but not limited to): Tenant Fees Act. Renters' Rights legislation. Right to Rent checks. Deposit protection regulations. AML and sanctions checks. Act as the subject matter expert on lettings compliance, advising operational teams. Maintain up-to-date knowledge of legislative changes and implement required process updates. Develop, implement, and maintain compliance policies, SOPs, and checklists. Tenancy Lifecycle Oversight Oversee compliance across all stages of the tenancy journey: Marketing and pre-let compliance. Referencing and affordability checks. Offer and tenancy agreement execution. Move-in documentation and checks. Ensure consistent documentation standards and audit-ready records across all buildings. Review tenancy agreements and ensure alignment with current legal requirements and company standards. Audits & Risk Management Design and deliver regular internal audits across lettings functions and buildings. Identify compliance gaps, risks, or inconsistencies and implement corrective actions. Maintain a centralised compliance audit trail and reporting framework. Support external audits and legal queries where required. Systems & Data Integrity Ensure lettings compliance processes are embedded within key systems (e.g. Yardi or CRM tools). Oversee data accuracy relating to tenancy records, documentation, and compliance checks. Work with teams to improve reporting, tracking, and automation of compliance processes. Training & Stakeholder Engagement Deliver training to lettings, tenancy, and operational teams on compliance requirements. Act as a point of escalation for complex compliance queries. Work closely with: Lettings teams. Tenancy management. Legal advisors. Property operations teams. Promote a culture of compliance and accountability across the portfolio. PERSON SPECIFICATION Essential An honest and trustworthy individual with an exemplary track record. The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf. Excellent communication and customer service skills. Strong knowledge of UK residential lettings regulations and compliance requirements. Experience in Build to Rent, residential property, or lettings operations. Proven ability to design and implement compliance frameworks and audits. Excellent attention to detail and organisational skills. Strong stakeholder management and communication skills. Desirable Experience with property management systems (e.g. Yardi). Exposure to large-scale residential portfolios or multi-site operations. Experience implementing new legislation (e.g. Renters' Rights Act). HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic