Deputy Chief Information Officer - Academic and Administrative Technologies (Hybrid) - WashU IT

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Scheduled Hours 40 Position Summary Reporting directly to the University Chief Information Officer (CIO), the Deputy Chief Information Officer Academic and Administrative Technologies serves as a deputy for the CIO with a foundation in strategic leadership and the overall operational oversight and accountability for all IT services provided by WashU IT to the academic and administrative business units in the seven schools and Continuing and Professional Studies (CAPS) on the Danforth Campus, and the central fiscal unit (CFU) of the university. The position has key relationships, engagement, and a strategic understanding with university executive leadership, in particular the deans and business managers for: The School of Arts and Sciences; The Brown School; The McKelvey School of Engineering; The Olin Business School; The Sam Fox School of Design & Visual Arts; The School of Law; The School of Public Health; and Continuing and Professional Studies. The position also works closely with the Deputy CIO for Research, Clinical and Medical Education Technologies, the Associate Vice Chancellor and Chief of Staff, and the Chief Technology Officer to define and execute strategic directions, operational priorities, and execution across the entire university . Job Description Primary Duties & Responsibilities: Strategy & Planning As a transformative leader, they will enable IT and digital transformation programs through engagement with the key goals of the university strategic plan, defining the programs to deliver against those strategies, and ensuring the organization has the skills, resources, and practices needed to attain and sustain its goals and objectives. As a change leader, they will be highly engaged and collaborative with university executive leadership relationship development/strategic understanding, working with them to oversee the change impacts of the technology products and services for administrative and academic enterprise technologies. As a compassionate, emotionally intelligent leader, they will champion holistic talent management, encompass equity, diversity, and inclusion programs and practices, while nurturing our individuals and teams with robust professional and career development opportunities. With a primary focus on the academic and administrative business units, the position will: Develop, communicate and actively promote overall WashU IT business/technology plans to university leadership, staff, partners, customers, and stakeholders Develop quality solutions aligning to business priorities through partnership, influence, and governance structures Collaborate with university leadership, schools, departments, and other organizational units to develop and maintain a strategic plan that supports the university's strategy for digital transformation and the resulting needs Keep current with industry trends and emerging technologies to anticipate new and evolving business needs and adjust requirements and strategy accordingly Communicate decisions, priorities, and relevant information regarding initiatives to the appropriate staff Align and calibrate the organization's application and information strategy with the overall business strategy Serve as a key member of the university IT senior leadership team and a thought leader in the broader IT@WashU community Engage with key stakeholders to promote and grow the adoption of the technology initiatives Work with key stakeholders to define requirements for new technology implementations and establish clear and attainable business benefits and return on investments Work with the university leaders, IT finance, and the portfolio and project management office to transform strategic vision into program proposals incorporating outline plans for presentation to university governance Oversee the prioritization, planning, and execution of strategic and critical tactical projects to ensure that they meet the objectives and priorities of the university strategic plan Be a champion for all strategic IT projects at the non-medical campuses and others as assigned by university leadership. Operational Management Lead the WashU IT organizational units, which provide services for the academic mission and administration across the entire university. Lead continuous process improvements to drive down cost and increase efficiency and effectiveness of university IT operations and system maintenance. Ensure continuous delivery of IT services through oversight of service level agreements with executive leadership to achieve service expectations. Support integrated and comprehensive support system and service delivery through collaboration with university IT leadership. Oversee the operational support for all center-led IT solutions and related end-user services for those under the academic and administrative missions. Be the primary stakeholder, representing the non-medical campuses in developing, maintaining and testing the IT components of the university disast