Senior IT AI Automation Engineer

About the role

Covetrus is a global animal‑health technology and services company dedicated to advancing the world of veterinary care. Our technology platforms, distribution capabilities, and clinical insights help veterinary practices operate more efficiently and deliver better outcomes for their patients and clients. Within IT Operations & Engineering, our mission is to modernize how IT services are delivered -reducing friction, accelerating resolution, and empowering employees through automation, self‑service, and intelligent systems. We are actively evolving from traditional infrastructure and scripting models to AI‑driven, agentic, and event‑based operations . Role Summary We are seeking a Senior IT AI / Automation Engineer to design, build, and operationalize intelligent automation and AI‑powered capabilities across Covetrus' IT ecosystem. This role goes well beyond scripting and task automation. You will bridge real operational IT needs -identity, infrastructure, service management, onboarding, incident response-with modern AI patterns , including Retrieval‑Augmented Generation (RAG), agentic workflows, and self‑service automation. You will work closely with IT Operations, Security, Identity, Service Management, HR, Legal, and Engineering teams to improve service delivery times, reduce manual effort, and elevate the employee experience . You will also play a leadership role in mentoring engineers and system administrators as we build durable AI and automation capabilities across the organization. Key Responsibilities (Day‑to‑Day) AI & Intelligent Automation Engineering Design, implement, and maintain RAG (Retrieval‑Augmented Generation) pipelines using enterprise data sources such as documentation, knowledge bases, tickets, and logs. Build and orchestrate agentic AI workflows for IT operations use cases, including: Automated incident triage and response Root cause analysis assistance Guided remediation and runbook execution Integrate LLMs (OpenAI, Anthropic, Microsoft) into secure, production‑grade automation solutions using industry‑standard frameworks. IT Operations Enablement Develop internal tools and services that augment IT teams , not replace them-focusing on reliability, observability, and trust. Automate employee onboarding and offboarding workflows across identity, access, collaboration, and endpoint systems. Create self‑service capabilities that allow employees to request access, resolve common issues, and obtain answers without opening tickets. Improve IT service delivery speed, consistency, and quality through intelligent automation and event‑driven design. Platform & Integration Work Build and maintain automation using Python , REST APIs, and cloud‑native services. Design solutions using Microsoft Power Automate and related Power Platform components where appropriate. Integrate with enterprise systems such as: Identity and Access Management platforms ITSM tools Cloud infrastructure (AWS and Azure) SaaS enterprise applications Ensure solutions are secure, scalable, observable, and maintainable . Leadership & Enablement Mentor system administrators and engineers in AI‑assisted operations, automation design, and best practices . Establish standards for: AI Ops Security and data protection Responsible AI usage Operational resilience Partner with IT leadership to identify high‑value automation opportunities and prioritize initiatives that deliver measurable outcomes. Required Qualifications