Project Coordinator

About the role

We are seeking a dynamic, service-driven individual who thrives in working in a fast-paced, relationship-rich environment. In this role, the Project Coordinator will support a sales team, coordinate and track projects from beginning to end and provide effective customer service to team members, customers and factories concerning the details of the project.

Responsibilities

• Track ship dates and shipments to delivery; communicates with customers regarding updates
• Maintain CRM database with bid and project information
• Plan and Specifications
• Collaborate regularly with Parts, Service and Accounting (invoicing coordination); prepare reports regularly
• Generate POs and assist Sales leaders track project status to ensure all is on schedule and nothing is missed, and file freight claims
• Communicate effectively with team members, customers and factories concerning details of project
• Warranty administration:
• Order service parts
• Pursue reimbursements
• Pursue order acknowledgement
• Track shipment from factory
• Manage receipt and distribution of all closeout materials to customers:
• Installation operation and maintenance manuals - IOMs
• Warranty
• Spare parts
• Startup reports
• Assist with distribution and receipt of submittals
• Generate, interpret and print reports and other materials
• Fax, copy, enter data/orders and provide other clerical support to sales team
• The Required Profile
• Associate's Degree in business or related field and 3+ years' experience in customer service, project coordination or administrative role; or 5-7 years' equivalent combination of education and experience
• Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
• Strong PC skills in Microsoft Office 2007 including Word, Excel, PowerPoint, and Outlook
• HVAC, mechanical contracting, engineering or construction industry experience a plus
• Other Skills/Abilities
• Strategic Skills
• Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
• Operating Skills
• Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow.
• Behavior Skills
• Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
• Personal and Interpersonal Skills
• Environmental Requirements
• Will be required to work in an office environment and frequently in the field.
• Physical Demands
• NOTE: This job description is not intended to be all-inclusive. Employee may perform other related

Benefits

Additional Information

With a qualified and experienced executive board, sales team, and service team, Mid-South Equipment proudly serves the Gulf South. All Mid-South Equipment, sales personnel have real-world experience working on or with HVAC equipment and are members of ASHRAE. Mid-South Equipment Sales & Services is pleased to announce our LAUCP & SLDBE (disadvantaged business enterprise and a small business element) certification by the Louisiana Department of Transportation (LADOTD) as well as the City of New Orleans. With these certifications we are eligible to fulfill both the City and State's minority business participation goal for city, state and federally funded contracts. Mid-South Equipment is a recognized manufacturer's representative for many top brand HVAC manufacturing companies throughout Louisiana and the Mississippi Gulf Coast. We seek out and work with the manufacturers we represent to deliver the best quality products possible to the customers we serve. Project Coordinator - Sales Reports to: Account Manager or Account Executive FLSA Status: Non-Exempt Location: Mid-South HQ in New Orleans (Harahan), LA

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