Manager, Engineering Intelligence

About the role

Grow and Advocate: Lead a multi-disciplinary SRE team (Data, Mobile, Backend, and Frontend). You are responsible for their career growth, fostering an environment where they can take risks and transition from manual support to building an intelligence-first culture. Cultivate the "Guide" Philosophy: Help your engineers become technical mentors who meet foundational teams where they are. You will guide them in "sweeping the floors" to understand messy production issues deeply, then support them in codifying that wisdom into systemic safeguards. Champion Constructive Respect: Ensure your team is a space where diverse technical perspectives are heard, and where every incident is treated as a collaborative learning opportunity rather than a failure. Architect the Intelligence Layer: Define how we leverage AI to correlate signals across disparate stacks. You'll build the "early warning systems" and automated guardrails that detect regressions in real-time, ensuring safety is an inherent property of our global delivery pipeline. Scale Expertise through Automation: Move the organization from "hope-based" deploys to automated resilience. You will focus on codifying SRE wisdom into tools that allow every team at Redfin to benefit from high-level diagnostic insights without increasing manual toil. Partner Hand-in-Hand: Collaborate closely with Frameworks and AI Tooling to ensure engineering intelligence is the core engine of our workflow. Your goal is to turn passive logs and metrics into a proprietary moat that makes the entire organization smarter with every ship. Continuously Evolve the Engagement Model: Regularly assess and refine how Engineering Intelligence partners across the organization, adapting team workflows, responsibilities, and operating models to maximize impact as reliability needs and AI capabilities evolve. About You People-First Leader: You have 5+ years of experience managing software engineering teams. You delight in building high-performing teams and mentoring engineers into senior and lead positions. Systems Intelligence Visionary: You see passive logs and metrics as a proprietary moat. You have a strong foundation in backend systems and experience leading production environments powered by ML or LLMs. Inspirational Mentor: You are a leader who inspires your team to succeed. You partner well with cross-functional peers and have a history of delivering best-in-class software through a healthy, motivated team. Deep experience in Site Reliability Engineering and modern incident management practices, with a pragmatic perspective on applying AI to reduce incidents, automate operational toil, improve root cause analysis, and evolve reliability practices at scale. Experience evaluating or implementing AI-driven reliability tooling, agentic workflows, or operational intelligence platforms is strongly preferred. What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks . Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team! This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protect