Monitor and balance Electronic Federal Tax Payment System (EFTPS) processing activity to support accurate settlement and reconciliation outcomes.
Reconcile EFTPS processing and trading partner file activity to confirm expected results and identify exceptions requiring action.
Research production issues, client inquiries, and transaction variances, then provide timely resolution or escalate as needed.
Partner with internal teams and external stakeholders to resolve operational issues and support uninterrupted processing across shift transitions.
Act as a subject matter expert for internal and client questions related to settlement activity, reconciliation results, and production support.
Identify program-impacting events, assess operational risk, and take action to reduce exposure and maintain processing integrity.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
4+ years of experience in customer service or client support roles.
3+ years of experience researching transaction activity, analyzing variances, and resolving operational or client issues in a production environment.
Experience communicating technical or operational issues to business and technical audiences through documented findings, issue updates, or resolution steps.
Experience working with trading partner files, production controls, or daily balancing procedures.
Experience serving as a point of contact for client issue resolution or operational escalations.
Familiarity with risk controls related to payment processing and financial exposure management.
Experience working independently in a production environment with assigned deadlines, shifting priorities, and handoffs across multiple shifts.
Associate's degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience.
How you'll work:
This role is on-site Monday through Friday in Greenwood Village, CO. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.
You will work an assigned schedule of Monday through Friday, 2:00pm - 10:30pm MT.
Sponsorship:
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Salary Range
$40,000.00 - $66,700.00
These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
It is
Benefits
Health insuranceDental insuranceVision insuranceEquity / stock optionsParental leave
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Settlement Specialist - Second Shift
About your role:
As a Senior Settlement Analyst, you will monitor and balance electronic federal tax payment processing activity, settle funds with clients and governing organizations, and help control company exposure to financial liability. You will work closely with a small operations team and partner with internal and external stakeholders across shifts to support accurate processing, resolve issues, and maintain continuity throughout the production day.
Fiserv · Greenwood Village, CO