People & Organisation / Facilities - Specialist

About the role

Context The purpose of Anglo American Marketing is to sustainably maximise cash flows from the marketing of Anglo American products and services. In support of this, we have set ourselves a target to deliver a considerable uplift in value. As a result of the changing environment in commodity markets, Anglo American has centralised its marketing & sales activities in one Marketing Business in order to enhance commercial capabilities and extract full value of the commercial value chain. With the centralisation new ways of working, efficient processes and procedures, standardised IM systems as well as a new organisational model are being implemented to create a world class centralised, super-efficient, twin centred marketing function that can anticipate market developments and proactively plan sales and marketing activities with full information, visibility, and a fast, efficient decision-making process. Purpose The role is responsible for managing Integrated Facilities Management (IFM) services to ensure efficient, compliant, and cost-effective workplace operations. It serves as the primary liaison with IFM vendors, driving service performance, resolving operational issues, and supporting facilities projects, workspace planning, and budget oversight. In parallel, the role provides operational support to the People & Organisation function through data management, reporting, and administrative coordination, ensuring accuracy, compliance, and high-quality service delivery. The Work Facilities Management: IFM Performance Management Serve as primary in-house contact for IFM vendor Monitor contract performance against SLAs/KPIs Track service issues, ensure timely resolution, and escalate as required Lead regular service review meetings Operational Coordination Coordinate day-to-day facilities matters via IFM provider Ensure prioritisation and follow-through of requests Maintain oversight of operational risks and service gaps Projects & Workspace Changes Support office renovations and workspace adjustments Coordinate tendering, site briefings, and execution with IFM/vendors Track timelines, budgets, and delivery outcomes Space Planning Support Partner stakeholders on space and infrastructure needs Provide coordination support for workplace planning initiatives Budget & Cost Management Monitor facilities spend in partnership with IFM Track budget utilisation and flag variances/risks Support cost optimisation through spend analysis Compliance, Safety & Risk Oversee IFM adherence to regulatory, safety, and compliance requirements Ensure audits, documentation, and statutory obligations are met in partnership with IFM Escalate any identified risks Reporting & Stakeholder Management Review and consolidate IFM reports and performance data Provide periodic updates and insights to P&O Leadership Team Prepare escalation briefs and recommendations for Team Lead - P&O Ops P&O Operations Provide professional operational support to the P&O team across a range of P&O activities, including the coordination of P&O administration, creating and maintaining appropriate data bases. Ensures all aspects of work are delivered in a timely manner, to the required quality standards, and in line with Group and Business Unit guidelines. Ensure all personnel records are updated, data is securely, accurately and effectively stored, including administers, updates and maintains effective storage of P&O related data in particular employees' personnel files (both physical and electronic versions). Provide data input to payroll processes and manages the P&O related invoices and ensures their correct approvals are undertaken in a timely manner. Conduct the analysis, manipulation and interpretation of P&O data extracted from Systems and the effective and efficient delivery of data in form of standard and ad hoc reporting, presentations, figures and metrics Compliance Adherence to all Anglo American Group and Marketing policies and procedures, as well as observing high standards of conduct relating to the role. Comply with Anglo American Security and Operating Standards Knowledge: Understanding of Integrated Facilities Management (IFM) models, vendor management, and service delivery frameworks, including SLAs/KPIs, contract governance, and performance monitoring. Knowledge of day-to-day facilities operations, workspace planning principles, and coordination of office renovations, including tendering processes and vendor engagement. Familiarity with local regulatory requirements, workplace safety standards, audit processes, and risk management practices related to facilities operations. Strong coordination and communication skills to manage internal stakeholders and external service providers effectively, ensuring alignment and timely delivery of services. Understanding of HR administrative processes, including personnel data management, payroll inputs, and records management, ensuring data accuracy and confidentiality. Experience in a corporate or hybrid

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