Demand and release change prioritization with plan/build as required. Provides input and feedback into the Change, Release and Deployment processes and schedules ensuring minimal impact and downtime of changes to the business.
Monitor and Approve Change Records for ATSS Owned Changes. Accountable for Demand Approval - ensures right change, right change type, clear & complete scope/requirements.
Provide budgetary impact of proposed changes to plan organization and ensure transfer of budget and updates portfolio tracker.
Govern the application recertification process occurs as scheduled. Provide audit results as needed.
Required:
Bachelor's degree in Information Technology, Computer Science or Computer Engineering plus 6 years of experience, Master's degree plus 5 years of experience, PhD plus 0 years of experience.
Proven experience with Application outsourcing and terminology such as Enhancements, ARC's/RRC's, Service Level Management and Vendor Management.
Prior experience with systematically and logically interpreting data, including analyzing trends, solving complex problems, and presenting recommendations to management.
Prior experience managing changes and change control processes and methodologies.
Proven experience managing and executing complex IT processes and demonstrated ability to identify exceptions to the process, or potential process improvements.
Experience with identifying and executing continuous improvement opportunities and cost reduction initiatives.
Experience facilitating cross-functional meetings and demonstrated ability to effectively communicate both written and verbally.
Preferred:
Master degree in Business Administration, Computer Science or Computer Engineering.
Experience with Software Development Lifecycle (SDLC) methodologies.
Knowledge of (could be a platform or a vertical such as Oracle, or Life Sciences Pharmaceutical
Research and Development or Financial application technologies, etc.).
Ability to prioritize and multi-task.
Strong problem resolu
Additional Information
In AbbVie Business Technology Solutions, we are shaping the digital transformation accelerating the future of medicine-and doing it together, asking bold questions and taking on tough challenges through deep, honest collaboration. For anyone who wants to use technology and data to make a difference in people's lives, contribute to the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we're ready for you.
The Service Operations Lead will be part of the Business Technology Solutions, Research and Development technology group, known as Information Research (RDIR).
This Service Operations Lead will join our Application Technology Shared Services (ATSS) group, which focuses on governance and oversight of Application Maintenance, Support and Application Enhancement activities, while delivering business value by maximizing financial investment and optimization of the portfolio. The Service Operations Lead role maintains accountability for a differentiated customer experience and driving value with a strategic mindset.
Abbvie · North Chicago, IL