Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deployments
Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs
Participate in an on-call rotation, following established escalation paths and providing after-hours support as required
Communicate incident status and updates clearly to technical stakeholders
Monitoring, Troubleshooting & Reliability
Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or Datadog
Proactively tune alerts and act on early warning signals to prevent customer impact
Diagnose complex production issues using logs, traces, metrics, and user reports
Apply mitigations and deliver permanent fixes in collaboration with development teams
KTLO / BAU Ownership
Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentation
Perform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checks
Support releases, hotfixes, and patches, including deployment validation and production smoke testing
Continuous Improvement
Contribute to root cause analysis (RCA) for production incidents
Identify recurring issues and suggest operational or automation improvements
Assist with performance investigations, including SQL query analysis, under guidance
Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency
Requirements
Hands-on experience with .NET and C#, including modern .NET runtimes , for production support and fixes
Familiarity with AWS services such as EC2, S3, CloudWatch, and IAM
Exposure to CI/CD pipelines (GitHub Actions preferred) , including release support and troubleshooting
A DevOps mindset with interest in build, deploy, operate, and improve workflows
Working knowledge of Angular, TypeScript, and RESTful APIs , with the ability to debug issues across the stack
Experience supporting SQL Server-based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus)
Comfort working in pro
Benefits
Health insurance
Additional Information
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca , AutoSync , Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.
As part of AutoScout24 group , Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond.
Learn more at tradercorporation.com .
This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders.
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About the CMS Registry Solution
The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle-registration, amendment, search, monitoring and discharge-to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection.
We're actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience . Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code-alongside pragmatic AI-assisted development and intelligent QA.
You'll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You'll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment.
The Software Engineer - Support is an individual contributor responsible for maintaining the reliability, stability, and operational health of CMS services. This role focuses on hands-on execution within a single team or service area, supporting production systems and contributing to continuous operational improvement.
The role works across the full stack - Angular frontends, .NET (Core / 6+ / .NET 8) services, and SQL Server - and delivers KTLO / BAU outcomes including incident response, production troubleshooting, runbook maintenance, release and patch support, and reliability improvements under guidance.
The engineer collaborates closely with Product, Development, Platform, and Database teams to help ensure service availability, meet SLAs, and support safe change delivery.
Autotradercanada · Toronto, Canada