Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations.
Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded.
Account Strategy Development :
Create strategic account plans tailored to each client's unique business objectives and challenges.
Identify opportunities for upselling and cross-selling Blue Yonder's suite of solutions.
Solution Delivery Management :
Oversee the implementation and integration of Blue Yonder's solutions, working closely with project managers, solution architects, and customer success teams.
Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues.
Customer Advocacy :
Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements.
Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals.
Business Development :
Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals.
Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts.
Required Experience and Skills
Requirements
8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry.
Proven track record of managing large, complex client accounts and delivering successful projects.
Education :
Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field. An advanced degree is preferred.
Technical Skills :
Strong understanding of supply chain management principles and practices.
Proficiency in using supply chain management software solutions.
Familiarity with project management tools and methodologies.
Soft Skills :
Exceptional communication, negotiation, and presentation skills.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively across teams and manage multiple priorities simultaneously.
Core Values
Innovation : Continuously seek innovative solutions to enhance client satisfaction and drive business growth.
Customer Success : Prioritize client needs and strive to exceed their expectations, ensuring long-term success and satisfaction.
Employee Growth : Foster a culture of continuous learning and professional development for yourself and your team.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Additional Information
Company Overview
Blue Yonder is a leader in digital supply chain transformation, offering innovative AI-embedded, interoperable supply chain solutions. Our mission is to empower every organization to fulfill its potential by enabling real-time collaboration, improved decision-making, and sustainable growth.
Position Overview
As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations.
Blue Yonder · Hamburg, Germany