Nationwide · Ohio - Columbus, Three Nationwide PlazaPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This Operations Manager role sits on the Retirement Solutions Money Out & Resolution Services organization and backfills the Quality Assurance leader role. The broader organization includes Money Out East, Money Out West, Money Out Central, Beneficiary Claims/QDRO, Customer Resolution Services, and Quality Assurance, positioning this role at the center of a highly connected service and risk environment. The team supports both internal and external customer groups and is responsible for more than traditional quality checking, including daily trades, life insurance policy-related work, and other cross-functional activities . The hiring leader is looking for someone who can evaluate where the team adds value to the customer experience, identify trends and insights, insert the team more strategically across partner groups, and redesign workflows so effort is focused on the highest-value work. A key priority for this role is transformation . The new leader should be prepared to challenge legacy practices, reimagine team structure and responsibilities, shift work to the right places, improve efficiency, and drive automation. This manager will need to elevate the team's strategic thinking while still leading day-to-day execution and people performance. Because this area is one of the high-volume and higher-risk spaces in the business, the ideal hire will balance strategic change leadership with sound operational judgment. Experience and Skills Required Demonstrated experience leading operations teams in a high-volume, service-oriented environment , with accountability for workflow, service execution, and people leadership. Proven ability to lead through change , challenge legacy processes, and implement more efficient operating models. Strong problem-solving and strategic thinking skills, with the ability to ideate new solutions and think beyond a single team to the broader organization. Experience identifying trends, root causes, and improvement opportunities and turning those insights into operational changes. Strong people leadership capability, including coaching, accountability, performance management, and the ability to have difficult conversations while building trust. Ability to work cross-functionally and influence partners across multiple teams to improve customer and business outcomes. Preferred Financial services operations experience; broad industry knowledge is considered beneficial even if the person has not worked in this exact function before. Experience in quality assurance, quality control, risk, money movement, claims, retirement operations, or other regulated transaction-based environments . Strong Excel skills and comfort using data to manage work, spot trends, and support decision-making. Familiarity with Power BI and interest in using AI/automation to improve efficiency and elevate value-added work. Prior experience leading in a space with high visibility, customer impact, and risk exposure . This position will be hired on a SuccessFlex basis. Work schedule: 2 days in office, 3 days remote. Location: Three Nationwide Plaza, Columbus OH, 43215 This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. #LI-LP1 Job Description Summary Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we'd like to know more about you! As a Manager, you'll lead the day-to-day operations and administration ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, third-party administrators, producers and customers. We'll count on you to adhere and enforce all financial controls, as well as legal and regulatory guidelines and regulations set forth by IRS, state insurance and securities departments, FINRA, ERISA, Securities and Exchange Commission (SEC), Nationwide Financial (NF) Compliance and the NF Anti-Money Laundering Steering Committee. Job Description
How well this role fits your profile.
Worked at Nationwide? Share your experience