B2B Operations Assistant

About the role

What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What do we do? The Growth Team is the main responsible for defining and developing the growth strategy of the company. Identify and develop international geographical expansion opportunities and new growth channels. Explore "grey label" opportunities, resellers partnerships, joint ventures, and other growth strategies by market. What will you do? We are looking for a motivated and organized Operations Assistant to join our B2B team. In this role, you will be the operational backbone, ensuring that the daily activity with one of our largest B2B partners in Spain runs flawlessly. Your goal is to provide fast, efficient, and high-quality support by managing requests, coordinating with internal departments, and ensuring our partner has everything they need-from product updates to merchandising-to succeed. Role & Responsibilities Issue Resolution & Incident Management: Act as the main point of contact for any issues or incidents raised by the client. You will be responsible for tracking these cases and ensuring they are resolved as quickly as possible to provide a timely response to the partner. Internal Cross-Departmental Liaison: Proactively contact and follow up with other departments, whenever necessary to unblock issues and find solutions for the client. Product Support: Provide hands-on help with product loading tasks and verify that itineraries, availability, and prices are correctly displayed on the partner's platforms. Roadshow & Event Logistics: Support the administrative organization of trade fairs, events, and roadshows (managing calendars, logistics, and coordination with local teams). Merchandising & Material Oversight: Manage the inventory, requests, and shipping of promotional materials and merchandising. Administrative Support. Min FP/FPII in Tourism or Administration or studies related. Profile with a highly organized and proactive "problem-solver" mindset. Strong attention to detail. Good communication with stakeholders. Excellent written Spanish and a good level of English. Good level in Microsoft Office tools and quick to learn internal tools. Competitive compensation package in line with job responsibilities and experience. Travel packages at reduced prices! English/Spanish lesson, bi-annual company parties. Referral bonus, if you bring people as talented as you. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization! Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunit to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of racocolor, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.