Answer the main phone line in a timely manner and direct calls to the correct parties.
Provides callers with information such as company address, directions to the company location, company website and other related information.
Internal support and communication across departments
Must demonstrate positive energy and the ability to energize those around you.
Delivers prompt service through phone and email
Able to multitask in a result orientated environment
Effective decision maker and when necessary able to make difficult decisions
Continuous improvements within department.
Contributes to team effort by accomplishing related results as needed.
Detailed data entry skills to assist with orders and billings.
Other duties as assigned.
Requirements
Ability to work about 40 hours a week - onsite
High School diploma
Prior customer service experience
Excellent oral and written communication skills.
Microsoft Office proficiency- Excel, Word, Outlook
Professionalism, attention to detail and customer focused.
Ability to communicate effectively, act with a sense of urgency and raise red flags when needed.
Positive and outgoing attitude, great presence, and an ability to get stuff done.
Trek Benefits:
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options, Dental insurance, Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule - 10 company holidays
Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options
Additional Information
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Description
The Sales Support Associate will be responsible for providing general office support that includes a variety of clerical activities. These activities include data entry, answering incoming calls, and mailroom assistance as needed. This individual will work as a team to accomplish goals and maintain good relationships with all internal and external customers, while providing incredible hospitality to all. The successful candidate will have excellent written and verbal communication skills, strong organizational skills, and the ability to multitask in a fast-paced environment. If you are a motivated self-starter with a positive attitude, then we want you on our team!
Trekbikes · Waterloo, WI