CX Automation Systems Engineer (GTM Engineer)

Responsibilities

• You will own the design and development of automation projects serving our customers. Your main responsibilities will include:
• Identifying and Prioritizing High-Impact Use Cases: You will uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build.
• Designing and Implementing End-to-End Workflows: You will use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention.
• Building & Fine-Tuning Solutions: You will focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users.
• New Feature Integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features.
• Cross-Functional Collaboration: You will partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem.

Requirements

• 5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS.
• Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool.
• Passion for Technology: You can evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise.
• Systems Architecture: You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance.
• Problem-Solving: You are adept at identifying inefficiencies and developing creative, scalable solutions.

Benefits

Additional Information

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is searching for a CX Automation Systems Engineer to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product.

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