Work with Operations Supervisor, Service Center Manager, or District Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance)
Handle customer inquiries and routes questions of technical nature to the appropriate resource
Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoice and bill customers
Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
Coordinate warranty administration process, parts orders, and track shipments
Answer telephones and greet customers while maintaining professional and courteous customer contact
Enter all information and maintain information into Enterprise Resource System including work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork is received and filed with the proper job
Provide initial notification of Workers Compensation claims to insurance carrier
Assist with data entry and maintaining the integrity of the local office database including forecast reports, opportunity reports, opportunity reassignments, maintenance, etc.
Assist with the securing, booking, and release for fabrication process
Assist in completing change order proposals and booking the related change orders within the order management system, including updating office file as required
Assist in the preparation of customer proposals, PowerPoint presentations, letters, spreadsheets, issuance of bid bonds, certificates of Insurance, payment/performance bonds, pre-qualification questionnaires and order legal paperwork and forms to aid in finalization of contract award
Assist in updating and scheduling service labor, material, and subcontract labor for the purpose of projecting planned project costs
Assist in managing the contract closeout process to ensure the timely closure of projects
Coordinate the installation transfer, warranty letter, and customer contact/survey process as required
Process subcontracts and subcontractor invoices including subcontractor documentation
Coordinate Daikin Applied invoice processes, subcontractor requirements (such as: certificates of insurance, bonding, lien waivers, etc.) and materials to meet revenue plan
Generate subcontracts, safety documents, and may release payments to subcontractors or associated invoices with A/R invoices under guidance from the sales leadership team
Identify and set up procurement agreements for subcontractors or approved vendors and assist in completing simple project billing schedules in the appropriate format within specified timeframes
Complete requests for information, transmittal letters, customer warm-up letters, project organizational charts, certified payroll, owner directed insurance, etc.
Your Qualifications:
High School Diploma or GED
2-4+ years of related experience in a mechanical, electrical, or plumbing service field
Bachelor's degree may be considered in lieu of work experience
Experience in dispatching technicians (Preferred)
Experience with Astea and/or any other service tracking software (Preferred)
Proficient knowledge of Microsoft Office Suite
Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position.
#LI-JK1 #LI-Onsite
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Benefits
Dental insuranceVision insurance401(k)
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Service Coordinator . You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Columbus, GA - In-Office
Daikinapplied · Columbus