Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman is looking for a Customer Service Representative to join our team in Rancho Cordova, CA or Grapevine, TX
Hours: 7:30AM-4:00PM PST (hybrid role Monday & Friday remote and Tuesday-Thursday Onsite)
Holman is seeking a Customer Service Representative who thrives in a fast ‑ paced, phone ‑ based environment and is passionate about providing exceptional customer service. This role is heavily focused on handling inbound calls, supporting customers professionally, and building strong, lasting relationships.
Customer Service Representatives will:
Answer a high volume of inbound calls professionally and warmly
Identify and assess customer needs to achieve satisfaction
Resolve customer complaints via phone and email
Process orders, verify account information, and answer customer questions in a professional and timely manner over the phone
Develop strong knowledge of the product line
Provide accurate, valid, and complete information through research and product familiarity
Maintain detailed records of customer interactions, process customer accounts, and file documentation
Adhere to communication procedures, guidelines, and policies
Focus on customer engagement and satisfaction by going the extra mile
Foster and strengthen customer relationships to support overall company success within assigned client bases
Refine administrative functions to ensure clients are retained, satisfied, and their needs are consistently understood and fulfilled
Identify customers at risk and collaborate with the CSR Manager and Regional Sales to establish corrective action plans
Provide sales support, including assistance with customer communications and/or presentations
Participate in Holman initiatives (PIA, United Way, and other local community events)
Monitor location activities and assist with issues as needed
Customer Service Team members hold the responsibility of the day to day interaction within their assigned customer territories. They will work closely with the Customer Service Team Manager and Regional Sales to establish and maintain client accounts, achieve revenue growth, and help to grow Holman Market share and meet profit objectives.
Education and/or Training:
Experience in a high ‑ volume, phone ‑ based customer service
3+ years Customer Service/Sales experience, preferably in an Technical, Automotive, Manufacturing, or product ‑ focused environment preferred
Demonstrated expertise in time management and organizational skills.
Proven data entry proficiency.
Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word
High school diploma or equivalent required
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Holmanautogroup · Sacramento