Senior Manager, Consumer Discovery - Strategy & Operations

About the role

The Consumer Discovery Team is the heart of how our customers engage with DoorDash in our app. We're focused on building and scaling new features, bringing products to market and truly turning DoorDash into the everyday app for customers. The Consumer Discovery Team supports the entire marketplace - across Restaurants, New Verticals and Emerging Bets. As a Senior Manager of the Consumer Discovery Strategy & Operations team, you will be responsible for defining, executing and building in-app experiences for our entire marketplace. From bringing AI-forward solutions into our app to refining our go-to-market playbook, you'll work cross-functionally across other teams within strategy & operations, product, engineering, analytics, marketing and so many others! You will manage a team of direct and indirect reports and report into a Director on our Marketplace Strategy & Operations team. You're excited about this opportunity because you will... Build. You'll have your fingerprints all over our consumer app - you'll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you'll develop the optimal strategy for best serving our customers. Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You'll work with a cross-functional team, including marketing, design, product, and operations. We're excited about you because... You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You're customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build go to market strategy to enhance our consumer experience. You're an AI leader. You've built, launched, or scaled AI-powered consumer products, and you can help raise the bar for how our team builds, makes decisions and creates more magical customer experiences. You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you. You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments You have 8+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups or a related experience). You are a leader. You have 2+ years of experience managing teams.

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