Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
Assure training and certification of a team of engineers
Develop and drive a positive, collaborative work environment
Learn/ Model KLA business processes
Be a positive leader that develops team
Coordinate rapid response to critical issues and customer escalations
Drive escalations and assure customer focused approach
Drive operational excellence through strong systems, documentation, and execution discipline
Develop and maintain strong internal and external relationships
Manage cost through effective resource deployment and install case oversight
Present business updates and performance insights to senior leadership
Represent Customer Operations in Product Life Cycle teams
Partner cross-functionally with engineering, customers, and leadership
Hire, coach, and develop a high-performing field support team
What You Bring
3-5 years in a lead or supervisory role
3-5 years supporting semiconductor capital equipment
BS/AA degree or equivalent experience
Strong project management and organizational skills
Clear communication and confident presentation abilities
Customer-first mindset with strong interpersonal skills
Why KLA
Work on cutting-edge semiconductor technology
High visibility with senior leadership and product teams
Real ownership driving customer success and operational impact
Requirements
Doctorate (Academic) or work experience of 0 years , Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years
Base Pay Range: $81,300.00 - $138,200.00
Primary Location: USA-ID-Boise-KLA
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Benefits
Dental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options
Additional Information
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description/Preferred Qualifications
Field Support Supervisors are core to KLA's technology, while we do not currently have an opening, we are always building our Field Support Engineering talent community, we are interested in learning about your background.
Apply to this posting for Future Opportunities with KLA.
At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We're seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.
Kla · Boise, ID